Whenever you need us, we're here to help.
Whether you have a question about an order, need help with a delivery, want product advice, or simply need assistance finding the right information, our team is ready to assist.
Call Us
For urgent matters, the quickest way to reach us is by phone.
đź“ž 0808 1648 998
Opening Hours
Monday–Friday: 9:00 am–6:00 pm
Saturday: 9:00 am–1:00 pm
Sunday: Closed
Submit a Help Request
Need help outside our opening hours, or have an issue that requires photos or documents?
Our online request form is available 24 hours a day and is often the best option for:
• Order issues
• Delivery concerns
• Missing or incorrect items
• Product quality queries
• Requests that require photos or supporting information
We typically respond within 24 hours, often sooner.
👉 [Submit a Help Request]
Email Us
Prefer to contact us by email?
✉️ info@saffronalley.com
We'll ensure your enquiry reaches the right team member as quickly as possible.
Live Chat, WhatsApp & Social Media
For quick questions and general support, you can also reach us through:
đź’¬ Live Chat on our website
📱 WhatsApp
đź“· Instagram: @saffron_alley
These channels are ideal for product questions, order updates, delivery queries, and general assistance.
Frequently Asked Questions
What's the fastest way to get help?
If your matter is urgent and we're open, calling us is usually the quickest option.
For issues involving orders, deliveries, or products, submitting a help request with photos and relevant details often allows us to resolve things more efficiently.
Do you offer WhatsApp or live chat?
Yes. You can contact us through WhatsApp, Instagram, or Live Chat on our website.
These channels are perfect for quick questions, product advice, order updates, and general support.
Can I contact you outside opening hours?
Absolutely. Our online help request form is available 24/7, and we'll respond as soon as possible during business hours.
Are you open on Sundays?
No. Our phone lines are closed on Sundays, but you can still submit a help request online at any time.
Still not sure which option is best?
Contact us using whichever channel is most convenient for you, and we'll make sure your enquiry reaches the right team.