Missed Delivery & Safe Place Options at Saffron Alley
Life rarely waits by the front door — and your order doesn't need you to.
The good news first. Your box is designed to keep contents at fridge temperature for over 58 hours after shipping, so unattended deliveries are usually fine.
Before delivery day:
- Add delivery instructions at checkout — a porch, a side gate, a neighbour.
On the day: if you're out, the courier will leave in safe place.
When you're back: unpack promptly, do the [60‑second arrival check], and refrigerate or freeze straight away — freezing on the day of delivery preserves the best quality.
Going to be away longer than expected? Tell us before dispatch, and we'll move your date — see [Changing or cancelling your order].
FAQs:
- Can it be left with a neighbour? Yes, you can include it in the special notes section.
- I missed the delivery entirely — now what? Check the tracking link for redelivery; if the box has been out longer than the protected window, contact us before consuming anything, and we'll advise.