Change, Amend or Cancel Your Saffron Alley Order | Saffron Alley Help
Because every order is cut fresh and shipped overnight, what we can change depends on one thing: how far away your delivery date is.
Your delivery is 2 or more days away — almost anything is possible. Change the address, the date, the items; add something you forgot; cancel entirely. Share a request with your order number and the change, and we'll arrange it before your order is packed.
Your delivery is tomorrow — your order has already shipped. It was cut, packed and dispatched today, so changes and cancellations are no longer possible. (Not home tomorrow? See What if I'm not home? — the box will wait for you.)
Your delivery is today — it's on the van. No changes are possible, but your driver's tracking link shows live progress.
Why? The same freshness promise that gets a hand‑cut steak to your door overnight means there's no warehouse pause button. We'd rather be honest about that than pretend otherwise.
FAQs:
- Can I change just the delivery date? Yes, if delivery is 2+ days away.
- I ordered an hour ago — can I cancel? If your delivery is 2+ days away, yes, easily.
- Can I add one more item without paying for delivery twice? If delivery is 2+ days away, we'll add it to the same box — tell us what you'd like.