When something isn't quite right with your order, we'll do our best to investigate and put things right.
Photos and a copy of the paper invoice can sometimes help us understand what happened more quickly, but they are not required in every situation. If you have them available and are happy to share them, they can help speed up our review.
What Can Be Helpful
If available, you may wish to send:
- Clear photos of the item(s) received.
- A photo of the paper invoice is included in your box.
Please only share what you have available. If you do not have photos or the invoice, we can still assist you.
Why the Invoice Can Be Useful
The paper invoice can help us identify order details and review packing information connected to your delivery.
However, if you cannot locate the invoice, do not worry. Our team can still investigate and assist using the information available.
Already Sent Information?
If you have already provided photos, invoices, order details, or any other relevant information, there is no need to send them again.
Our team will review everything already attached to your request before asking for any additional information.
What If I Don't Have Photos or an Invoice?
That's absolutely fine.
While photos and invoices can sometimes help us investigate more quickly, they are not a requirement for receiving support. We will work with the information available and guide you if anything further is needed.
FAQs
-
What if I've already thrown away the packaging?
No problem. Send any information you still have available, or simply explain the issue to us. -
Do I need to send the meat back?
Never. For food safety reasons, we do not ask customers to return perishable products. -
I can't find the paper invoice. What now?
That's completely fine. We'll still investigate and assist you. -
Will sending photos affect my resolution?
Photos can sometimes help us understand the issue more quickly.
Need Further Help?
Our team is here to help.
Submit a request through our Help Centre or call us on 0808 1648 998.
Opening Hours:
- Monday to Friday: 9:00 AM – 7:00 PM
- Saturday: 9:00 AM – 1:00 PM