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  1. Saffron Alley
  2. Order Issues & Our Guarantee

Order Issues & Our Guarantee

Questions About Freshness

  • My Ice Packs Were Melted When the Delivery Arrived
  • Why Does My Mince Look Discolored? | Saffron Alley Help
  • Dark or Purple Vacuum-Packed Beef Is Completely Normal — Here's the Science
  • Leaking Packaging or a Broken Vacuum Seal? What to Do | Saffron Alley Help
  • My Meat Has a Strong Smell: Normal or Not?

Something's Not Right With My Order

  • I’m Unhappy with the Quality of My Meat
  • My Meat Has Too Much Fat
  • My Meat Looks Poorly Cut or Trimmed
  • The Weight of My Item Looks Incorrect
  • When a Special Butchery Request Wasn't Followed | Saffron Alley Help
  • Why Pack Weights Vary — and Our Minimum-Weight Promise | Saffron Alley Help
See all 8 articles

Our Promise to Put Things Right

  • Our Guarantee | Saffron Alley
  • Why We Ask for Photos & Your Invoice When Resolving an Order | Saffron Alley Help
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