If your pack feels lighter than you expected, let's explain how weights work at a real butchery — and reassure you that you always receive at least what you paid for.
Fresh meat is cut, not stamped. Unlike a factory‑weighed packet, every cut we sell is hand‑prepared, so natural variation between pieces is normal — one rib‑eye is never the identical twin of the next. To protect you, we work to stated minimum weights: the weight shown is the least you'll receive, and many packs come in a little over.
A few honest reasons a pack can read light at home.
- Kitchen scales vs trade scales. Domestic scales aren't always calibrated; a small difference is often the scale, not the meat.
- Natural moisture. Fresh meat can lose a little weight as natural moisture settles in the pack — normal, and not a sign of short weight against the minimum you were promised.
- With or without packaging. Weigh the meat plus the tray and vacuum film, not the meat itself.
If it's genuinely under the stated minimum. That's our error, and we'll correct it. Share a request with a photo of the pack and its label and a photo showing the weight on your scales (ideally meat only), plus your paper invoice. We'll check it against our packing record and make it right for you.
FAQs
- The label says "approx." — what does that mean? Some whole pieces and joints are sold by approximate weight and priced to the actual weight cut; your invoice reflects what you received.
- My 1kg mince weighs 970g — is that short? Small settling is normal. If the meat alone is genuinely below the stated minimum, tell us, and we'll correct it.
- Do larger "1–5kg" ranges mean I choose the weight? Those ranges show the available cutting options — your final weight and price are confirmed for what's cut.