If something you expected is not in the box, please start with two quick checks that often clarify the issue. Then, if anything still appears to be missing, contact our team so we can review it.
Two quick checks first
- Look under the insulation and ice packs. Smaller items such as sauces, deli packs, or smaller cuts can sometimes be tucked beneath the liner or between refrigerant packs.
- Check your paper invoice against the contents of the box. If an item appears on the invoice but is not in the box, please report it to us. If it does not appear on the invoice, it may not have been included in the final order, but our team can still review it with you.
How to report it
Please submit a request. If you haven’t already shared your paper invoice, please include it with your request. If you have already sent it, no further action is needed.
What happens next
Once we receive the details, our team will review the information, investigate the issue, and advise on the next steps.
FAQs
- A whole bag/box within my order is missing. Occasionally, large orders travel in more than one parcel that arrive separately — check your tracking for multiple consignments before reporting, then contact us if anything's still absent by the end of your delivery day.