Opened your box to find something you didn’t order? We’re sorry to hear that. Please set the item aside and keep it refrigerated for now. Please do not cook, freeze, dispose of, or consume it until our team has reviewed the issue.
What to do now
Share a request with us and include, if you haven’t already, a couple of clear photos of what arrived and a photo of your paper invoice. The invoice helps us trace your order against our packing records and review where the mix-up may have happened.
What happens next
Our team will review the information provided, check the packing record, and advise you on the next steps. We aim to review these cases as promptly as possible.
FAQs
- Do I have to return the wrong item? No — for food safety, we never ask perishables to be posted back.
- Can you send the right item tomorrow? We'll arrange it for your next available delivery date; if it's urgent, call us, and we'll do our best.
- I ordered a substitute‑friendly item and got something similar — is that deliberate? Occasionally, a like‑for‑like substitution is made if a cut is unavailable. If it wasn't flagged and you'd prefer the original, tell us and we'll sort it.